Your Privacy Matters to Us

01Scope of This Policy

This policy applies to information submitted through the Manish Digital Services public website, service application forms, partner-related pages, enquiries, customer-support communications and related digital workflows operated by us.

02Information We May Collect

Depending on the service or interaction, information may include:

• Basic identity and contact details such as name, mobile number, email address and address.
• Date of birth and other personal details required for a particular application.
• Service-specific information supplied by you for preparing or submitting an application.
• Documents or photographs uploaded when the selected service requires them.
• Partner information such as profile, contact and business-related details when you register or use the partner portal.
• Enquiry, support, follow-up and communication information that you choose to provide.
• Basic technical information generated when using the website, such as browser/device information, security logs and approximate usage information, where applicable.

03How We Use Information

Information may be used for purposes connected with the service or interaction you requested, including:

• Preparing, submitting and tracking service applications.
• Contacting you about your application, enquiry, payment, status or support request.
• Verifying information and checking whether the submitted details meet the relevant service requirements.
• Providing customer and partner support and responding to follow-ups.
• Maintaining application, transaction and service records.
• Improving website functionality, service workflows and customer experience.
• Protecting the website, accounts and systems against misuse, unauthorized access or fraudulent activity.
• Meeting applicable legal, regulatory, governmental or service-provider requirements where such compliance is required.

04Documents, Photos & Sensitive Information

Some services may require identity documents, address proof, date-of-birth proof, photographs or other supporting records. You should upload or provide documents only when requested for the selected service.

We do not require every document for every service. Requirements are service-specific and may change according to the relevant authority, institution or service process.

05Sharing & Disclosure

We do not treat customer information as something to be sold for unrelated purposes. Information may be shared when reasonably necessary to complete the requested service, support a transaction or meet a legal requirement.

• With the government department, authority, institution or service provider to whom an application is being submitted.
• With payment, communication, hosting or technical service providers when required to operate the relevant workflow.
• With authorized personnel or service partners who need the information to process or support the requested service.
• When disclosure is required by law, legal process, government direction or to protect rights, security and systems.

06Payments & Transactions

When online payment functionality is used, payment processing may be handled through a third-party payment gateway or financial service provider. Payment credentials such as card details, UPI credentials or banking authentication information should be entered only on the authorized payment interface.

We may receive transaction-related information such as payment status, reference number, amount and date for reconciliation, service processing and support. The payment provider may apply its own privacy policy and security practices.

07Cookies & Website Technology

The website may use essential browser storage, cookies or similar technologies where required for functionality, login sessions, security, preferences or website operation. Some third-party components, such as fonts, icons, payment tools or communication services, may also process technical information according to their own policies.

You can control or restrict cookies through your browser settings. Restricting essential cookies may affect some website functions, especially login or session-based features.

08Security

We take reasonable administrative, technical and organizational measures intended to protect information against unauthorized access, misuse, alteration, disclosure or loss. Access to application information should be limited to people or systems that need it for the relevant service or operational purpose.

No internet transmission or electronic storage system can be guaranteed to be completely secure. You should also protect your account credentials, OTPs and passwords and should never share them with another person.

09Data Retention

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including application processing, customer support, accounting, dispute resolution, legal obligations, service records and security requirements.

Retention periods may differ by service and by the requirements of the relevant authority or service provider. When information is no longer required for a legitimate purpose, it may be deleted, anonymized or otherwise disposed of subject to applicable obligations.

10Your Choices & Requests

You may contact us to ask about information you have provided to us, request correction of inaccurate information, or raise a privacy-related concern. Some information may need to be retained where required for an application, transaction, legal obligation or record-keeping purpose.

If you have submitted information to a government department, bank, payment gateway or another third party, requests concerning that party's own records may need to be made directly to the relevant organization.

11Third-Party Websites & Services

Our website may contain links, integrations or workflows connected to government portals, banks, payment providers, communication platforms and other external services. We are not responsible for the independent privacy practices of external websites or services.

Before submitting information on an external website, review that website's terms and privacy policy and make sure you are using the official or authorized destination.

12Children & Minor Users

Some services may involve applications for children or students. In such cases, information should be provided by a parent, guardian or other person legally authorized to act for the applicant where required by the applicable service process.

13Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology, legal requirements or operational processes change. The updated version will be published on this page with a revised effective or updated date.

14Privacy Questions & Contact

If you have a privacy question, correction request or concern about information submitted through Manish Digital Services, contact us using the details below.